Privacy Policy

Privacy Policy

At SierraCasino, we value your trust and are committed to maintaining the confidentiality and security of all personal data collected from you when using our online casino services.

This Privacy Policy outlines how we collect, use, share and protect any information that personally identifies or is associated with you ("Personal Data").

Collection and Use of Personal Data

We may collect various types of Personal Data, including:

• Contact Information: name, email address, phone number, postal address;
• Account Registration Details: username, password;
• Transactional History: payment method details, betting history;

This information is collected when you register for an account with us, make deposits or withdrawals, participate in our games and services, submit queries to our support team, or engage in other activities on our website.

Your Personal Data will be used:

1. To provide and maintain access to your online casino account;
2. To facilitate payment processing, including transactions between you and third-party service providers;
3. To process and manage betting activity, including verifying the accuracy of bets placed by you;
4. To communicate with you about our services, offers, updates, promotions, and security information;
5. To enhance your gaming experience through various analytics tools to improve game design, functionality, and performance.
6. Compliance with regulatory requirements and prevention of fraud.

Sharing Personal Data

We may share Personal Data:

1. With authorized third-party service providers who assist us in delivering the Services (e.g., payment processors);
2. To enforce our Terms and Conditions or comply with applicable laws;
3. In response to requests from law enforcement agencies, regulatory bodies, or judicial authorities;

In cases where we transfer your data outside of EU/EEA countries, it will be done so under an agreement that includes the standard contractual clauses approved by the European Commission for such purposes.

Security and Data Retention

We maintain reasonable technical and organizational measures to safeguard Personal Data from unauthorized access, disclosure, alteration or destruction. Your information is stored on secure servers located in a country with strong data protection laws.

Personal Data will be retained as long as it is necessary:

1. To fulfill the purpose for which we collected the data (e.g., processing bets);
2. In accordance with applicable regulations and standards; or
3. Until you withdraw your consent to its use.

Access, Correction and Erasure of Personal Data

You have the right to access and correct your personal data by updating it in our system using account settings or contacting us directly through support channels provided.

Upon receiving a request from you for erasure of any information we hold about you (save where such retention is legally required), we will take all reasonable steps within 30 days to delete that Personal Data, subject to exceptions as follows:

• Financial logs and audit trails cannot be deleted due to regulatory requirements;
• We must retain certain data to ensure fair gaming practices;

In case of any issues or disputes related to the processing of your personal data you may lodge a complaint with our internal support team using contact details at bottom of this document.

Amendments

This Privacy Policy shall become effective. SierraCasino reserves the right to modify, update and append its content as necessary. Please check for updates regularly.

If any changes occur in laws, regulations or technologies requiring a change we will publish such modifications promptly once reviewed by our internal policies.

Last Updated: 23/10/2023

We care about your rights:

• Privacy contact
• Email Address ([email protected])

Please don't hesitate to reach out.